Axis Communications Camera Accessories Q7411 User Manual

AXIS Q7411 Video Encoder  
User Manual  
 
About this document  
Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See  
Electromagnetic Compatibility (EMC) on page 2 .  
This manual is intended for administrators and users of  
Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.  
See Disposal and Recycling on page 3 .  
AXIS Q7411 Video Encoder, and is applicable to firmware 5.80 and later.  
It includes instructions for using and managing the product on your  
network. Previous experience of networking will be of use when using  
this product. Some knowledge of UNIX or Linux-based systems may  
also be useful when developing shell scripts and applications. Later  
versions of this document will be posted at www.axis.com. See also the  
product’s online help, available through the web-based interface.  
A copy of the original declaration of conformity may be obtained from  
Axis Communications AB. See Contact Information on page 3 .  
Electromagnetic Compatibility (EMC)  
This equipment has been designed and tested to fulfill applicable  
standards for:  
Legal Considerations  
Video and audio surveillance can be regulated by laws that vary from  
country to country. Check the laws in your local region before using  
this product for surveillance purposes.  
This product includes one (1) H.264 decoder license and one (1) AAC  
decoder license. To purchase further licenses, contact your reseller.  
Radio frequency emission when installed according to the  
instructions and used in its intended environment.  
Immunity to electrical and electromagnetic phenomena when  
installed according to the instructions and used in its intended  
environment.  
USA  
This equipment has been tested using a shielded network cable (STP)  
and found to comply with the limits for a Class B digital device,  
pursuant to part 15 of the FCC Rules. These limits are designed  
to provide reasonable protection against harmful interference in a  
residential installation. This equipment generates, uses and can radiate  
radio frequency energy and, if not installed and used in accordance  
with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which  
can be determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the  
following measures:  
Liability  
Every care has been taken in the preparation of this document. Please  
inform your local Axis office of any inaccuracies or omissions. Axis  
Communications AB cannot be held responsible for any technical or  
typographical errors and reserves the right to make changes to the  
product and manuals without prior notice. Axis Communications AB  
makes no warranty of any kind with regard to the material contained  
within this document, including, but not limited to, the implied  
warranties of merchantability and fitness for a particular purpose. Axis  
Communications AB shall not be liable nor responsible for incidental or  
consequential damages in connection with the furnishing, performance  
or use of this material. This product is only to be used for its intended  
purpose.  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
Intellectual Property Rights  
Axis AB has intellectual property rights relating to technology embodied  
in the product described in this document. In particular, and without  
limitation, these intellectual property rights may include one or more  
of the patents listed at www.axis.com/patent.htm and one or more  
additional patents or pending patent applications in the US and other  
countries.  
Consult the dealer or an experienced radio/TV technician for help.  
The product shall be connected using a shielded network cable (STP)  
that is properly grounded.  
Canada  
This digital apparatus complies with CAN ICES-3 (Class B). The product  
shall be connected using a shielded network cable (STP) that is  
properly grounded. Cet appareil numérique est conforme à la norme  
CAN NMB-3 (classe B). Le produit doit être connecté à l'aide d'un câble  
réseau blindé (STP) qui est correctement mis à la terre.  
This product contains licensed third-party software. See the menu item  
“About” in the product’s user interface for more information.  
This product contains source code copyright Apple Computer,  
Inc., under the terms of Apple Public Source License 2.0 (see  
www.opensource.apple.com/apsl). The source code is available from  
Europe  
This digital equipment fulfills the requirements for RF emission  
according to the Class B limit of EN 55022. The product shall be  
connected using a shielded network cable (STP) that is properly  
grounded.  
Equipment Modifications  
This equipment must be installed and used in strict accordance with the  
instructions given in the user documentation. This equipment contains  
no user-serviceable components. Unauthorized equipment changes or  
modifications will invalidate all applicable regulatory certifications  
and approvals.  
This product fulfills the requirements for immunity according  
to EN 61000-6-1 residential, commercial and light-industrial  
environments.  
This product fulfills the requirements for immunity according to  
EN 61000-6-2 industrial environments.  
Trademark Acknowledgments  
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are  
registered trademarks or trademark applications of Axis AB in various  
jurisdictions. All other company names and products are trademarks or  
registered trademarks of their respective companies.  
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux,  
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows  
Vista and WWW are registered trademarks of the respective holders.  
Java and all Java-based trademarks and logos are trademarks or  
registered trademarks of Oracle and/or its affiliates. UPnPTM is a  
certification mark of the UPnPTM Implementers Corporation.  
This product fulfills the requirements for immunity according to  
EN 55024 office and commercial environments  
Australia/New Zealand  
This digital equipment fulfills the requirements for RF emission  
according to the Class B limit of AS/NZS CISPR 22. The product shall  
be connected using a shielded network cable (STP) that is properly  
grounded.  
Japan  
この装置は、クラスB 情報技術装置です。この装置は、家  
庭環境で使用することを目 的としていますが、この装置が  
ラジオやテレビジョン受信機に近接して使用されると、 受  
信障害を引き起こすことがあります。 取扱説明書に従って  
正しい取り扱いをして下さい。 本製品は、シールドネッ  
トワークケーブル(STP)を使用して接続してください。また  
適切に接地してください。  
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C,  
LLC in the United States, other countries or both. Also, miniSD, microSD,  
miniSDHC, microSDHC, microSDXC are all trademarks or registered  
trademarks of SD-3C, LLC in the United States, other countries or both.  
Regulatory Information  
Europe  
Korea  
이 기기는 가정용(B) 전자파적합기기로서 주로 가정에서 사  
용하는 것을 목적으로 하며, 모든 지역에서 사용할 수 있습니  
. 적절히 접지된 STP (shielded twisted pair) 케이블을 사용하여  
제품을 연결 하십시오.  
This product complies with the applicable CE marking directives  
and harmonized standards:  
 
 
Safety  
This product complies with IEC/EN/UL 60950-1, Safety of Information  
Technology Equipment. If its connecting cables are routed outdoors,  
the product shall be grounded either through a shielded network cable  
(STP) or other appropriate method.  
The power supply used with this product shall fulfill the requirements  
for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS)  
according to IEC/EN/UL 60950-1.  
Disposal and Recycling  
When this product has reached the end of its useful life, dispose of  
it according to local laws and regulations. For information about  
your nearest designated collection point, contact your local authority  
responsible for waste disposal. In accordance with local legislation,  
penalties may be applicable for incorrect disposal of this waste.  
Europe  
This symbol means that the product shall not be disposed of  
together with household or commercial waste. Directive 2012/19/EU  
on waste electrical and electronic equipment (WEEE) is applicable in  
the European Union member states. To prevent potential harm to  
human health and the environment, the product must be disposed  
of in an approved and environmentally safe recycling process. For  
information about your nearest designated collection point, contact  
your local authority responsible for waste disposal. Businesses should  
contact the product supplier for information about how to dispose  
of this product correctly.  
This product complies with the requirements of Directive 2011/65/EU on  
the restriction of the use of certain hazardous substances in electrical  
and electronic equipment (RoHS).  
China  
This product complies with the requirements of the legislative  
act Administration on the Control of Pollution Caused by Electronic  
Information Products (ACPEIP).  
Contact Information  
Axis Communications AB  
Emdalavägen 14  
223 69 Lund  
Sweden  
Tel: +46 46 272 18 00  
Fax: +46 46 13 61 30  
Support  
Should you require any technical assistance, please contact your Axis  
reseller. If your questions cannot be answered immediately, your  
reseller will forward your queries through the appropriate channels to  
ensure a rapid response. If you are connected to the Internet, you can:  
download user documentation and software updates  
find answers to resolved problems in the FAQ database. Search  
by product, category, or phrase  
report problems to Axis support staff by logging in to your private  
support area  
chat with Axis support staff  
visit Axis Support at www.axis.com/techsup/  
Learn More!  
Visit Axis learning center www.axis.com/academy/ for useful trainings,  
webinars, tutorials and guides.  
 
     
AXIS Q7411 Video Encoder  
Table of Contents  
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Other Message Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
6
6
6
7
7
8
Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
The Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Media Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
How to Stream H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
MJPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Alternative Methods of Accessing the Video Stream . . . . . . . . . . . . . . . . . . . . 15  
Access Audio Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Set Up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Video and Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Set Up Video Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
ONVIF Media Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Set Up Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Audio Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Configure the Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Guard Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Install PTZ Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Camera Tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Audio Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Application Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Upload Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
AXIS Video Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Start and Stop the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Configure Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Using the Application in an Action Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Convert Event Types to Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Set Up Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Add Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Create Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Set Up Recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Find Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Play Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Export Video Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
4
 
AXIS Q7411 Video Encoder  
Table of Contents  
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 62  
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
5
 
AXIS Q7411 Video Encoder  
Safety Information  
Safety Information  
Hazard Levels  
DANGER  
WARNING  
CAUTION  
Indicates a hazardous situation which, if not avoided, will result in death or serious injury.  
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.  
Indicates a hazardous situation which, if not avoided, could result in minor or moderate  
injury.  
NOTICE  
Indicates a situation which, if not avoided, could result in damage to property.  
Other Message Levels  
Important  
Note  
Indicates significant information which is essential for the product to function correctly.  
Indicates useful information which helps in getting the most out of the product.  
6
 
     
AXIS Q7411 Video Encoder  
Hardware Overview  
Hardware Overview  
1
2
3
4
5
6
7
8
MicroSD memory card slot  
I/O connector  
RS485/422 connector  
Control button  
Power connector  
Network connector  
Video input  
Audio input  
Audio output  
9
10  
11  
12  
Power LED  
Status LED  
Network LED  
Connectors and Buttons  
For technical specifications, see page 65.  
Network Connector  
RJ45 Ethernet connector with Power over Ethernet (PoE).  
NOTICE  
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall  
be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s  
instructions. For information about regulatory requirements, see Electromagnetic Compatibility (EMC) on page 2 .  
I/O Connector  
Use with external devices in combination with, for example, tampering alarms, motion detection, event triggering, time lapse recording  
and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:  
7
 
   
AXIS Q7411 Video Encoder  
Hardware Overview  
Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by the  
VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will  
show as active (shown under System Options > Ports & Devices) if the alarm device is activated.  
Digital input – An alarm input for connecting devices that can toggle between an open and closed circuit, for example:  
PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes  
active (shown under System Options > Ports & Devices).  
Power Connector  
2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated  
output power limited to 100 W or a rated output current limited to 5 A.  
Audio Connector  
The Axis product has the following audio connectors:  
Audio in (pink) – 3.5 mm input for a mono microphone, or a line-in mono signal.  
Audio out (green) – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an  
active speaker with a built-in amplifier. A stereo connector must be used for audio out.  
For audio in, the left channel is used from a stereo signal.  
RS485/RS422 Connector  
Two terminal blocks for RS485/RS422 serial interface used to control auxiliary equipment such as pan-tilt devices.  
SD Card Slot  
NOTICE  
• Risk of damage to SD card. Do not use sharp tools or excessive force when inserting or removing the SD card.  
• Risk of data loss. To prevent data corruption, the SD card should be unmounted before removal. To unmount, go to Setup >  
System Options > Storage > SD Card and click Unmount.  
This product supports microSD/microSDHC/microSDXC cards (not included).  
For SD card recommendations, see www.axis.com  
Control Button  
For location of the control button, see Hardware Overview on page 7 .  
The control button is used for:  
Resetting the product to factory default settings. See page 60.  
Connecting to an AXIS Video Hosting System service. See page 51. To connect, press and hold the button for about 3  
seconds until the Status LED flashes green.  
Connecting to AXIS Internet Dynamic DNS Service. See page 51. To connect, press and hold the button for about 3 seconds.  
LED Indicators  
Note  
• The Status LED can be configured to flash while an event is active.  
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .  
8
 
 
AXIS Q7411 Video Encoder  
Hardware Overview  
Status LED  
Green  
Indication  
Steady green for normal operation.  
Steady during startup and when restoring settings.  
Flashes red for firmware upgrade failure.  
Amber  
Red  
Network LED  
Green  
Indication  
Steady for connection to a 100 Mbit/s network. Flashes for network activity.  
Steady for connection to a 10 Mbit/s network. Flashes for network activity.  
No network connection.  
Amber  
Unlit  
Power LED  
Green  
Indication  
Normal operation.  
Amber  
Flashes green/amber during firmware upgrade.  
9
 
AXIS Q7411 Video Encoder  
Access the Product  
Access the Product  
To install the Axis product, see the Installation Guide supplied with the product.  
The product can be used with most operating systems and browsers. The recommended browsers are  
Internet Explorer® with Windows®  
Safari® with OS X®  
ChromeTM or Firefox® with other operating systems.  
See Technical Specifications on page 65.  
To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.  
The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are  
automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed  
copies.  
Note  
• QuickTimeTM is also supported for viewing H.264 streams and for audio.  
Access from a Browser  
1. Start a web browser.  
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field.  
To access the product from a Mac computer (OS X), go to Safari, click on Bonjour and select the product from the  
drop-down list.  
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about  
how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis  
Note  
To show Bonjour as a browser bookmark, go to Safari > Preferences.  
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be  
configured. For instructions, see Set the Root Password on page 11.  
4. The product’s Live View page opens in your browser.  
Note  
The controls and layout of the Live View page may have been customized to meet specific installation requirements and  
user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in  
your own Live View page.  
Access from the Internet  
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must  
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which  
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >  
Network > TCP/IP Advanced.  
For more information, see NAT traversal (port mapping) for IPv4 on page 53. See also AXIS Internet Dynamic DNS Service at  
10  
 
     
AXIS Q7411 Video Encoder  
Access the Product  
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup  
Set the Root Password  
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root  
Password dialog, which opens when the product is accessed for the first time.  
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS  
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The  
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 48.  
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be  
reset to the factory default settings. See Reset to Factory Default Settings on page 60.  
To set the password via a standard HTTP connection, enter it directly in the dialog.  
To set the password via an encrypted HTTPS connection, follow these steps:  
1. Click Use HTTPS.  
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the  
password can now be set securely.  
2. Enter a password and then re-enter it to confirm the spelling.  
3. Click OK. The password has now been configured.  
The Live View Page  
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user  
preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View  
page. The following provides an overview of each available control.  
Controls on the Live View Page  
Click the View size buttons to show the image in full size (right button) or to scale down the image to  
fit the browser window (left button).  
Select a stream profile for the Live View page from the Stream Profile drop-down list. For information  
about how to configure stream profiles, see page 19.  
Click Pulse to activate the product’s output port for a defined period of time. For information about how  
to enable and configure output buttons, see page 26. The output button name may differ depending on  
the name entered in the I/O Ports configuration.  
Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For  
information about how to enable and configure output buttons, see page 26.  
The Manual Trigger button is used to trigger an action rule from the Live View page. For information  
about how to configure and enable the button, see Manual Trigger on page 12.  
11  
 
     
AXIS Q7411 Video Encoder  
Access the Product  
Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when  
the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config >  
Action Buttons.  
The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the  
audio clip and click the Play button.  
Manual Trigger  
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to  
validate actions during product installation and configuration.  
To configure the manual trigger:  
1. Go to Setup > Events.  
2. Click Add to add a new action rule.  
3. From the Trigger drop-down list, select Input Signal.  
4. From the second drop-down list, select Manual Trigger.  
5. Select the desired action and configure the other settings as required.  
For more information about action rules, see Events on page 39.  
To show the manual trigger buttons in the Live View page:  
1. Go to Setup > Live View Config.  
2. Under Action Buttons, select Show manual trigger button.  
AXIS Media Control viewer toolbar  
The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more  
information. The toolbar displays the following buttons:  
The Play button connects to the Axis product and starts playing a media stream.  
The Stop button stops the media stream.  
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified  
in the AMC Control Panel.  
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer  
keyboard to cancel full screen view.  
The Record button is used to record the current video stream on your computer. The location where the recording is saved  
can be specified in the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.  
AMC Audio Controls  
AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when  
audio is enabled.  
For information about how to configure audio, see Set Up Audio on page 23.  
12  
 
   
AXIS Q7411 Video Encoder  
Access the Product  
Speaker button — Click to turn the speakers on or off.  
Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk  
buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission.  
Use the slider to control the volume of the speakers and the microphone.  
Half-duplex mode  
The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured  
from the Audio tab in the AMC Control panel:  
• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.  
• Toggle mode: Click once to switch between talking and listening.  
Simplex – speaker only mode  
To send audio, the Talk and Microphone buttons must both be active. Click either button to stop audio  
transmission.  
PTZ Controls  
The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under  
System Options > Security > Users.  
With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or  
release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.  
Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the  
mouse pointer.  
Click the Center mode button and click in the image to center the camera view on that position.  
The center mode button could also be used to zoom in on a specific area. Click in the image and drag to draw a  
rectangle surrounding the area to be magnified. To zoom out, rotate the mouse wheel.  
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.  
User-defined buttons can also appear in the Control panel. See Controls on page 29.  
Select the video channel or a PTZ preset position to steer the camera view to the saved position. See  
Preset Positions on page 27.  
Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to  
that position.  
Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position.  
The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls on page 29.  
13  
 
AXIS Q7411 Video Encoder  
Media Streams  
Media Streams  
The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will  
determine the type you use.  
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available  
stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.  
How to Stream H.264  
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion  
JPEG format and as much as 50% more than the MPEG-4 standard. This means that much less network bandwidth and storage space  
are required for a video file. Or seen another way, much higher video quality can be achieved for a given bit rate.  
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of  
your network. The available options in AXIS Media Control are:  
Unicast RTP  
This unicast method (RTP over UDP) is used  
for live unicast video, especially when it is  
important to have an up-to-date video stream,  
even if some frames are dropped.  
Unicasting is used for video-on-demand  
transmission so that there is no video traffic  
on the network until a client connects and  
requests the stream.  
Note that there are a maximum of 20  
simultaneous unicast connections.  
RTP over RTSP  
This unicast method (RTP tunneled over RTSP)  
is useful as it is relatively simple to configure  
firewalls to allow RTSP traffic.  
RTP over RTSP over HTTP  
This unicast method can be used to traverse  
firewalls. Firewalls are commonly configured to  
allow the HTTP protocol, thus allowing RTP to  
be tunneled.  
Multicast RTP  
This method (RTP over UDP) should be used for live multicast video. The video stream is always  
up-to-date, even if some frames are dropped.  
Multicasting provides the most efficient usage of bandwidth when there are large numbers of  
clients viewing simultaneously. A multicast cannot however, pass a network router unless the  
router is configured to allow this. It is not possible to multicast over the Internet, for example.  
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20  
simultaneous connections.  
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the  
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.  
Note  
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed  
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.  
MJPEG  
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient  
to create a stream that shows constantly updated motion.  
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image  
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS  
Media Control in Internet Explorer in Windows.  
AXIS Media Control (AMC)  
AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.  
14  
 
       
AXIS Q7411 Video Encoder  
Media Streams  
The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s  
Manual for more information.  
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:  
Windows Control Panel (from the Start screen or Start menu)  
Alternatively, right-click the video image in Internet Explorer and click Settings.  
Alternative Methods of Accessing the Video Stream  
You can also access video and images from the Axis product in the following ways:  
Motion JPEG server push (if supported by the client, Chrome or Firefox, for example). This option maintains an open HTTP  
connection to the browser and sends data as and when required, for as long as required.  
Still JPEG images in a browser. Enter the path http://<ip>/axis-cgi/jpg/image.cgi  
Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths  
can be used:  
-
-
-
-
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp  
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp  
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp  
Multicast: axrtpm://<ip>/axis-media/media.amp  
QuickTimeTM. The following paths can be used:  
-
-
rtsp://<ip>/axis-media/media.amp  
rtsp://<ip>/axis-media/media.3gp  
15  
 
 
AXIS Q7411 Video Encoder  
Media Streams  
Note  
<ip>= IP address  
• The Axis product supports QuickTime 6.5.1 and later.  
• QuickTime may add latency to the video stream.  
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee  
this.  
Access Audio Streams  
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:  
VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer  
Windows Media Player supports simplex audio. The following paths can be used:  
-
-
-
-
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp  
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp  
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp  
Multicast: axrtpm://<ip>/axis-media/media.amp  
QuickTimeTM supports G.711 and AAC audio encoding. The following paths can be used:  
-
-
rtsp://<ip>/axis-media/media.amp  
rtsp://<ip>/axis-media/media.3gp  
16  
 
 
AXIS Q7411 Video Encoder  
Set Up the Product  
Set Up the Product  
The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in  
the top right-hand corner of the Live View page.  
Administrators have unrestricted access to all settings.  
Operators have restricted access to settings, see Users on page 47  
See also the online help  
.
Basic Setup  
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:  
1. Users. See page 47.  
2. TCP/IP. See page 50.  
3. Date & Time. See page 49.  
4. Video Stream. See page 18.  
5. Audio Settings. See page 23.  
The Basic Setup menu can be disabled from System Options > Security > Users.  
17  
 
   
AXIS Q7411 Video Encoder  
Video and Audio  
Video and Audio  
The video and audio settings can be used to optimize video and audio quality. You can configure the following:  
Video stream settings. See page 18.  
Stream profiles. See page 19.  
ONVIF Media Profiles. See page 20.  
Camera settings. See page 20.  
Overlay image. See page 21.  
Privacy mask. See page 22.  
Audio settings. See page 23.  
Audio clips. See page 24.  
Set Up Video Streams  
To set up the product’s video streams, go to Video & Audio > Video Stream.  
The video stream settings are divided into the following tabs:  
Image. See page 18.  
Audio. See page 23.  
H.264. See page 19.  
MJPEG. See page 19.  
Pixel Counter  
The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is  
a specific size requirement, for example in face recognition.  
The pixel counter can be used:  
When setting up a video stream, see Set Up Video Streams on page 18. Under Preview, click Open and select the Show  
pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the  
number of pixels in the Width and Height fields and click Apply.  
When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the  
image and select Pixel counter. Use the mouse to move and resize the rectangle.  
Image  
The default image settings can be configured under Video & Audio > Video Stream. Select the Image tab.  
The following settings are available:  
Resolution. Select the default resolution.  
Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the  
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.  
Mirror image. If required, the image can be mirrored.  
Rotate image. If required, the image can be rotated.  
18  
 
     
AXIS Q7411 Video Encoder  
Video and Audio  
Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed  
amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest  
frame rate possible under the current conditions.  
Overlay settings. See Overlay on page 21.  
Click Save to apply the new settings.  
H.264  
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.  
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas  
P-frames only contain the differences from previous frames.  
The H.264 stream settings can be configured from the Video & Audio > Video Stream page. Select the H.264 tab. The settings  
defined in this page will apply to all H.264 streams that do not use a stream profile.  
The GOP length is the number of frames between two consecutive I-frames. Increasing the GOP length may save considerably on  
bandwidth requirements in some cases, but may also have an adverse affect on image quality.  
The Axis product supports the following H.264 profile(s):  
Baseline. The Baseline profile is recommended for clients that don’t support CABAC entropy coding.  
Main. The Main profile provides higher compression with maintained video quality compared to the Baseline profile but  
requires more processing power to decode.  
The bit rate can be set as Variable bit rate (VBR) or Maximum bit rate (MBR). VBR adjusts the bit rate according to the image  
complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. When the activity in  
the scene increases, the bit rate would usually increase as well. If there is a surplus in bandwidth, this may not be an issue and  
selecting Variable bit rate (VBR) will be sufficient. But if bandwidth is limited, it is recommended to control the bit rate by selecting  
Maximum bit rate (MBR). When the activity in the scene increases, VBR adjusts the bit rate according to the complexity, using up  
more bandwidth for increased activity in the scene, and less for lower scene activity. MBR allows you to set a target bit rate that  
limits the bandwidth consumption.  
The MBR target bit rate works like the ceiling of a tent. It limits the bit rate, while maintaining some flexibility. The bit rate  
may bounce up and down within the set target but when it nears the set target value, the limitation kicks in. However, because  
MBR will always prioritize a continuous video stream, it allows temporary overshoots from the target bit rate. Because setting a  
target value prevents the bit rate from increasing, frame rate and image quality are affected negatively. To partly compensate for  
this, select which variable shall be prioritized, frame rate or image quality. Not setting a priority means that frame rate and  
image quality are equally affected.  
The current bit rate can be set to appear as text overlay. Under Overlay Settings, select Include text and enter the modifier  
#b in the field.  
To apply the settings, click Save.  
MJPEG  
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the  
bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting  
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame  
size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage,  
the maximum frame size should be set to an optimal value.  
Stream Profiles  
A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream  
profiles can be used:  
When setting up recording using action rules. See Events on page 39.  
19  
 
     
AXIS Q7411 Video Encoder  
Video and Audio  
When setting up continuous recording. See Continuous Recording on page 45.  
In the Live View page – select the stream profile from the Stream profile drop-down list.  
For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If  
required, the predefined stream profiles can be modified and new customized stream profiles can be created.  
To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.  
To select a default stream profile for the Live View page, go to Setup > Live View Config.  
ONVIF Media Profiles  
An ONVIF media profile consists of a set of configurations that can be used to change media stream settings. ONVIF media profiles  
can be set through the ONVIF Media Profile Settings page and be used by a client to configure media stream properties.  
The ONVIF Media Profiles page lists all such pre-configured profiles. These profiles cannot be removed. Pre-configured media  
profiles have been included in the product for quick setup. It is also possible to configure new ONVIF media profiles as per required  
specifications. To add a new ONVIF media profile, click Add and enter the required information. You can also modify or remove a  
profile from this page.  
Camera Settings  
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.  
Image Appearance  
To change Image Appearance go to the menus under Setup > Video & Audio > Camera Settings.  
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation and the value 0 gives  
minimum color saturation.  
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.  
The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.  
Video input  
The values in the Offset Adjustments fields affect the horizontal and vertical synchronization for the image. This can  
be used to eliminate any black border surrounding the image. High values, both negative and positive can put the  
image out of sync.  
De-interlacing - is used to improve video stream image quality from analog devices. Select any of the following options  
from the De-interlacing drop-down list. Select None if de-interlacing is not necessary; Blending for improved image  
quality that is not as processor intensive; Adaptive Interpolation performs de-interlacing of the video stream by applying  
different filters on the image. This may give a better result than Motion Adaptive Interpolation in rare cases; Motion  
Adaptive Interpolation performs de-interlacing of the video stream by applying different filters depending on the motion  
in different parts of the image. This will in most cases result in the best image quality.  
Antialiasing will minimize distortion known as aliasing, which happens when a high-resolution image is represented at  
a lower resolution.  
75 Ohm video termination can be enabled/disabled via the product's web page at Video & Audio > Video Input > Video termination.  
Video termination is enabled on factory default. If the product is connected in parallel with other equipment, for optimum video  
quality, it is recommended that video termination is enabled only for the last device in the video signal chain.  
Image Settings  
Noise reduction - Set to On to enable noise reduction. Noise reduction may increase the amount of motion blur.  
20  
 
   
AXIS Q7411 Video Encoder  
Video and Audio  
Overlay  
Overlays are used to provide extra information, such as forensic video analysis or during product installation and configuration.  
Overlays are superimposed over the video stream.  
An overlay text can display the current date and time, or a text string.  
When using a text string, modifiers can be used to display information such as the current bit rate or the current frame rate.  
For information about available modifiers, see File Naming & Date/Time Formats in the online help  
.
It is also possible to display text when an action rule is triggered, see Use Overlay Text in an Action Rule.  
Note  
To enable overlays:  
1. Go to Video & Audio > Video Stream and select the Image tab.  
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to  
the Axis product, see Overlay Image.  
3. To include date and time, select Include date and Include time.  
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &  
Date/Time Formats in the online help  
.
5. Define text overlay characteristics in the relevant fields.  
6. Click Save.  
To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 49.  
Overlay Image  
An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide  
extra information or to mask a part of the image.  
Since it is static, the position and size of an overlay image will remain the same regardless of resolution and Pan/Tilt/Zoom movements.  
Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area.  
For more information about privacy masks, see Privacy Mask on page 22.  
To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP  
image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the  
maximum image resolution. If combining text and image overlays, take into consideration that the text overlay occupies 16 or 32  
pixels in height (depending on the resolution) and has the same width as the video image.  
To automatically scale the image to the resolution used by the Axis product, select the option Scale with resolution from the  
Transparency Settings page which is displayed when uploading in the image.  
To upload an overlay image:  
1. Go to Video & Audio > Overlay Image.  
2. Click Browse and browse to the file.  
3. Click Upload.  
4. The Transparency Settings page is now displayed:  
21  
 
   
AXIS Q7411 Video Encoder  
Video and Audio  
-
To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value  
for the color. Example: To make white transparent, enter FFFFFF.  
For more examples of hexadecimal values, see the online help  
.
-
To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the  
resolution used by the Axis product.  
5. Click Save.  
To select the image to use as overlay:  
1. Go to Video & Audio > Overlay Image.  
2. Select the image to use from the Use overlay image list and click Save.  
To display the overlay image:  
1. Go to Video & Audio > Video Stream and select the Image tab.  
2. Under Overlay Settings, select Include overlay image at the coordinates.  
3. To control the image’s position, enter the X and Y coordinates. The X=0 and Y=0 position is the top left corner. If a part of  
the image is positioned outside the video image, the overlay image will be moved so that the whole image is visible.  
4. Click Save.  
Use Overlay Text in an Action Rule  
Action rules, see page 39, can display an overlay text when the rule is triggered. The text can be used to provide information for  
forensic video analysis, notify surveillance operators or validate triggers and actions during product installation and configuration.  
To display overlay text when an action rule is triggered, the modifier #D should be used as described below. When the rule is  
triggered, #D will be replaced by the text specified in the action rule.  
Start by enabling overlay text in the video stream:  
1. Go to Video & Audio > Video Stream and select the Image tab.  
2. Under Overlay Settings, select Include text.  
3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active.  
Create the action rule:  
1. Go to Events > Action Rules  
2. Click Add to create a new rule.  
3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details.  
4. From the Actions list, select Overlay Text  
5. Enter the text to display in the Text field. This is the text that #D will be replaced by.  
6. Specify the Duration. The text can be displayed while the rule is active or for a fixed number of seconds.  
Privacy Mask  
A privacy mask is a user-defined area that prevent users from viewing parts of the monitored area. Privacy masks appear as blocks  
of solid color and are applied on the video stream. Privacy masks cannot be bypassed using the VAPIX® application programming  
interface (API).  
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AXIS Q7411 Video Encoder  
Video and Audio  
The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and  
indicates if they are enabled.  
You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.  
For more information, see the online help  
Important  
Adding many privacy masks may affect the product’s performance.  
Set Up Audio  
To change the product’s audio settings, go to Video & Audio > Audio Settings.  
Each stream profile is a separate video stream. To include the audio stream in all stream profiles, go to the audio tab in each stream  
profile settings page and enable audio. For more information, see Stream Profiles on page 19.  
Audio Modes  
The Axis product supports the following audio modes:  
Full duplex – Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time.  
There is no echo cancellation; if feedback loops appear, try moving the microphone or the speaker.  
Half-duplex – Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit  
audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 12.  
Simplex – Network Camera speaker only - Audio is transmitted from a client to the Axis product and can be played by  
a speaker connected to the product. To transmit audio using the Live View page, the Talk and Microphone on buttons  
must both be active, see AMC Audio Controls on page 12.  
Simplex – Network Camera microphone only - Audio captured by the product microphone is transmitted from the  
Axis product to one or more clients.  
To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.  
Audio Input  
An external microphone or a line source can be connected to the Audio-in connector. Configure the audio input settings under Video  
& Audio > Audio Settings.  
Select Microphone to use an external microphone or Line to use a Line in device, e.g. an audio mixer for multiple microphones  
or a microphone with a built-in amplifier, as audio source.  
The Microphone power option provides DC power for an external microphone. Microphone power should only be used with  
microphones that have no battery. This setting should not be enabled when using a dynamic or battery powered microphone.  
To use a professional microphone requiring 48V phantom power, you need an external power supply and a balanced-unbalanced  
converter (audio transformer) in between.  
Use the Input gain to control the volume of the audio input. If the sound is too low, choose a higher dB value, to amplify the  
sound. If the sound is too high, choose a lower dB value. The Level bar gives a visual representation of the audio signal level in dB  
relative to the full-scale input level.  
Green — the signal is at a good level.  
Yellow — the signal is becoming distorted.  
Red — the signal is distorted.  
Use the Encoding option to select digital audio encoding format.  
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AXIS Q7411 Video Encoder  
Video and Audio  
AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If  
achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included  
in the Axis product.  
G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system  
G726 is an unlicensed speech codec that is most commonly used within the security industry.  
Opus is an unlicensed codec that is used for interactive real-time audio transmission over network.  
Note  
If recording audio to edge storage, such as an SD card or network share, use AAC encoding.  
The Sample rate defines the number of times per second the sound is sampled. A higher sample rate will provide better audio  
quality, but also requires a greater bandwidth.  
Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate  
may have latency or delay, but will require less bandwidth.  
For more information about these settings, please see the online help  
.
Audio Output  
An external speaker can be connected to the Audio-out connector (a built-in amplifier is required for this). The output can be  
connected to another amplifier with speakers. A stereo connector must be used for the audio out.  
Configure the audio output settings under Video & Audio > Audio Settings.  
Output gain - Control the volume of the line audio output. If the sound is too low, choose a higher dB value. If the sound is  
too high, choose a lower dB value.  
Audio Clips  
An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be  
uploaded to the Axis product or recorded by a microphone connected to the product.  
To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help  
.
To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information,  
see Events on page 39.  
Note  
Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio  
tab under Video & Audio > Video Stream.  
24  
 
 
AXIS Q7411 Video Encoder  
Configure the Live View Page  
Configure the Live View Page  
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of  
the Live View page.  
Stream Profile. See page 19.  
Default Viewer for Browser. See page 25.  
Viewer Settings. See page 25.  
Action Buttons. These are the buttons described in Controls on the Live View Page on page 11.  
User Defined Links. See page 26.  
Output Buttons. See page 26.  
Default Viewer for Browsers  
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts  
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and  
selects the best available combination.  
Browser  
Viewer  
Description  
Windows Internet Explorer  
AMC  
Recommended viewer in Internet Explorer (H.264/Motion JPEG).  
H.264.  
QuickTime  
Still image  
Displays still images only. Click the Refresh button in your browser to view a  
new image.  
Other browsers  
Server Push  
QuickTime  
Still image  
Recommended viewer for other browsers (Motion JPEG).  
H.264.  
Displays still images only. Click the Refresh button in your browser to view a  
new image.  
For more information, please see the online help  
.
Viewer Settings  
To configure options for the viewer, go to Live View Config > Viewer Settings.  
Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video  
image in your browser.  
H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media  
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your  
Axis reseller.  
Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick  
mode.  
Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the  
PTZ control panel.  
Select Enable recording button to enable recording from the Live View page. This button is available when using the  
AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control  
(AMC) on page 14.  
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AXIS Q7411 Video Encoder  
Configure the Live View Page  
User Defined Links  
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL  
activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the  
script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.  
Output Buttons  
External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page.  
To display output buttons in the Live View page:  
1. Go to Setup > Live View Config.  
2. Under Output Buttons, select the type of control to use:  
-
Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60  
seconds.  
-
Active/Inactive displays two buttons, one or each action.  
To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state.  
For more information about I/O ports, see I/O Ports on page 58.  
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AXIS Q7411 Video Encoder  
PTZ (Pan Tilt Zoom)  
PTZ (Pan Tilt Zoom)  
Preset Positions  
A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of  
the following values:  
Pan and tilt positions  
Zoom position  
Access the Preset Positions  
Preset positions can be accessed in several ways:  
By selecting the preset from the Preset positions drop-down list in the Live View Page.  
When setting up action rules. See page 39.  
When setting up guard tours. See page 27.  
Add a Preset Position  
1. Go to PTZ > Preset Positions.  
2. Click in the image or use the controls to steer the camera view to the desired position, see Preset Positions.  
3. Enter a descriptive name in the Current position field.  
4. If required, select Use current position as Home.  
5. Click Add to save the preset position.  
To include the preset position name in the overlay text, go to Video & Audio, select Include overlay text and enter the modifier #P in  
the field. For more information about modifiers, see File Naming & Date/Time Formats in the online help  
.
Set the Home Position  
The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window.  
To set a customized home position, select Use current position as Home when adding a preset position. The user-defined home  
position will have (H) added, for example, Entrance (H). The default Home position, called “Home”, will still be available.  
The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length  
of time. Enter the length of time in the Return to home when inactive field and click Save. Set the time to zero to prevent the  
product from automatically returning to the Home position.  
Guard Tour  
A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for  
configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.  
To add a guard tour:  
1. Go to PTZ > Guard Tour and click Add.  
2. Enter a descriptive name.  
3. Specify the pause length between runs.  
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AXIS Q7411 Video Encoder  
PTZ (Pan Tilt Zoom)  
4. Select an available preset position and click Apply.  
5. Specify the Move Speed.  
6. Specify the View Time in seconds or minutes.  
7. Specify the View Order or select the Random view order option.  
8. Click Save.  
To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove.  
Note  
For products that support Limited Guard Tour, the product has a fixed minimum view time  
For more information see the online help  
.
Tour Recording  
The guard tour function in this product includes tour recording, which allows recording of a custom tour using an input device such as  
a joystick, mouse, keyboard or through the VAPIX® Application Programming Interface (API). A recorded tour is a replay of a recorded  
sequence of Pan/Tilt/Zoom movements, including their variable speeds and lengths.  
1. Go to PTZ > Guard Tour and click Add.  
2. Select Create a record tour and click OK.  
3. Enter a descriptive name.  
4. Specify the pause length between runs.  
5. Click  
to start recording the Pan/Tilt/Zoom movements.  
6. When satisfied, click  
.
7. Click OK.  
Note  
Only the name of the recorded tour and pause between runs can be modified. Starting a new recording will overwrite the  
existing guard tour.  
The recorded tour can be activated from the Live View and Guard Tour pages or through events. For more information see the  
online help  
.
Install PTZ Driver  
This Axis product supports several PTZ devices. Please see www.axis.com for a complete list of supported devices, and to obtain the  
correct driver. To install a PTZ device you need to install the PTZ driver.  
To install the PTZ driver go to PTZ> Driver Selection. Browse to find the driver (e.g. driver.ptz) and Upload. If the driver was  
successfully uploaded, it appears in the Select driver to use drop-down list. From this drop-down list, select the driver to install  
or remove, and click Save.  
Select Activate PTZ to enable PTZ. The address of the connected device appears against Device ID. Choose the Device type from the  
drop-down list. To find which device type to use, consult the documentation supplied by the PTZ driver.  
To complete the installation go to System Options > Ports & Devices > COM Port and verify the settings.  
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AXIS Q7411 Video Encoder  
PTZ (Pan Tilt Zoom)  
Advanced  
Device Settings  
The Device Settings window displays driver specific settings. The appearance of this window can vary depending on the driver  
installed. Options that can be configured include:  
Driver Specific Settings for Video Source  
Mechanical Limits for Moving Video Source  
Light Control Video Source  
Extended Driver Specific Settings for Video Source  
Controls  
Advanced PTZ settings can be configured under PTZ > Advanced > Controls.  
The Panel Shortcut Command Buttons list shows the user-defined buttons that can be accessed from the Live View page’s Ctrl  
panel. These buttons can be used to provide direct access to commands issued using the VAPIX® application programming interface.  
Click Add to add a new shortcut command button.  
The following PTZ controls are enabled by default:  
Pan control  
Tilt control  
Zoom control  
To disable specific controls, deselect the options under Enable/Disable controls.  
Note  
Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to  
preset positions that require a tilt movement.  
Control Queue  
Note  
• The administrator can enable and disable PTZ controls for selected users.  
• To identify different users in the viewer group, cookies must be enabled on the client.  
• The Control queue polltime is measured in seconds. For more information see the online help  
.
The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons  
appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.  
A user who belongs to a group (see Users on page 47) with a higher PTZ priority can go before other users in the queue and take  
control of the product. The order of priority is as follows:  
1. Administrator — An administrator takes over PTZ control regardless of who is first in queue. The administrator will be  
removed from the queue 60 seconds after the last PTZ control command.  
2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 39).  
The event will immediately be placed first in the queue except when an administrator is in control.  
3. Operator — Same as administrator but with lower priority  
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AXIS Q7411 Video Encoder  
PTZ (Pan Tilt Zoom)  
4. Guard Tour — A guard tour (see page 27) has PTZ control for an indefinite period of time. It may be overridden by an  
operator, event or administrator. The guard tour will resume when higher priority groups leave the queue.  
5. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed  
on to the next viewer in queue.  
OSD Menu  
If the PTZ unit supports an internal configuration menu, this can be accessed using the On-Screen Display (OSD). Configure the  
analog camera by opening and navigating through its internal menu in this display.  
30  
 
AXIS Q7411 Video Encoder  
Detectors  
Detectors  
Camera Tampering  
Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, spray-painted or severely  
defocused. To send an alarm, for example an email, an action rule must be set up.  
To configure tampering detection:  
1. Go to Detectors > Camera Tampering.  
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. Increase time to prevent  
false alarms for known conditions that affect the image.  
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed,  
covered, or rendered severely out of focus.  
4. Click Save.  
To configure the product to send an alarm when tampering occurs:  
1. Go to Events > Action Rules.  
2. Click Add to set up a new action rule.  
3. Enter a Name for the action rule.  
4. Under Condition, select Detectors from the Trigger list.  
5. Select Tampering from the list of detectors.  
6. Optionally, select a schedule and set additional conditions.  
7. Select the action. To send an email, select Send Notification and select a Recipient from the list of defined recipients.  
Note  
The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not  
have a duration and once it has been triggered it will not automatically return to its untriggered state.  
For more information on actions rules, see Events on page 39.  
Audio Detection  
The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold  
value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.  
1. Go to Detectors > Audio Detection.  
2. Set the audio alarm level and click Save.  
3. Go to Events > Action Rules and set up an action rule, see Set Up Action Rules on page 39.  
Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls  
below the threshold value, which is represented by the bar.  
31  
 
     
AXIS Q7411 Video Encoder  
Applications  
Applications  
AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications  
for Axis products. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications  
Note  
• The application AXIS Video Motion Detection is included with this product. See AXIS Video Motion Detection.  
• Several applications can run at the same time but some applications might not be compatible with each other. Certain  
combinations of applications might require too much processing power or memory resources when run in parallel. Verify  
that the applications work together before deployment.  
Application Licenses  
Some applications need a license to run. Licenses can be installed in two ways:  
Automatic installation — requires access to the Internet  
Manual installation — obtain the license key from the application vendor and upload the key to the Axis product  
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under  
System Options > Support > System Overview.  
Upload Application  
To upload and start an application:  
1. Go to Setup > Applications.  
2. Under Upload Application, click Browse. Locate the application file and click Upload Package.  
3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.  
4. Start the application. Go to page Applications, select the application in the list of installed applications and click Start.  
5. Configure the application. For instructions, see the documentation provided by the application vendor.  
Note  
• Applications can be uploaded by product administrators.  
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version  
3.10 and later.  
To generate a log file for the application, go to Applications. Select the application and click Log.  
Application Considerations  
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and  
the application reconfigured.  
If the Axis product’s firmware is upgraded, uploaded applications and their settings will remain unchanged, although this is not  
guaranteed by Axis Communications. Note that the application must be supported by the new firmware. For information about  
firmware upgrades, see Upgrade the Firmware.  
If the Axis product is restarted, running applications will restart automatically.  
If the Axis product is restored, uploaded applications remain unchanged but must be restarted. To start the application, go to  
Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring  
the Axis product, see Maintenance.  
32  
 
       
AXIS Q7411 Video Encoder  
Applications  
If the Axis product is reset to factory default, uploaded applications and their settings are removed. For information about factory  
default, see Reset to Factory Default Settings.  
33  
 
AXIS Q7411 Video Encoder  
AXIS Video Motion Detection  
AXIS Video Motion Detection  
AXIS Video Motion Detection is an application that detects moving objects in the camera’s field of view. When a moving object  
is detected, AXIS Video Motion Detection sends an alarm that can be used by the Axis product or by third-party software, to,  
for example, record video or send a notification.  
AXIS Video Motion Detection 3 is included with the Axis product and is available under Setup > Applications. To use AXIS Video  
Motion Detection, the application must first be started. To avoid detecting unwanted objects, the application should be configured.  
During configuration, visual confirmation can be used to help understand the effect of the different filters. When visual confirmation  
is enabled, red polygons show which objects the application detects and green polygons show which objects the application ignores.  
Considerations  
Before using AXIS Video Motion Detection 3, take the following into consideration:  
Small and distant objects might not be detected.  
Detection accuracy may be affected by weather conditions such as heavy rain or snow.  
Make sure that the lighting conditions are within the Axis product’s specification. Add additional lighting if needed.  
Make sure that the camera is not subject to excessive vibrations. Vibrations might cause false detections.  
Start and Stop the Application  
To start the application, select it in the Installed Applications list on the Applications page and click Start.  
To stop the application, select it in the list and click Stop.  
Configure Application  
AXIS Video Motion  
The application is available from Setup > Applications > Motion Detection 3. Go to Settings and then click  
Detection settings  
to open the application’s webpage.  
To configure AXIS Video Motion Detection 3, follow these steps:  
1. Modify the size and position of the include area. This is the area in which moving objects will be detected. See Include  
Area on page 35.  
2. Optionally, add one or more exclude areas. Objects in an exclude area will be ignored. See Exclude Area on page 35.  
3. Click Save to apply the changes.  
4. Use visual confirmation to verify the settings. See Visual Confirmation on page 35.  
5. If too many unwanted objects are detected, enable and configure one or more of the ignore filters. See Ignore Filters  
on page 36.  
After modifying a setting, click Save to apply the changes. The video stream will be restarted and it may take a few seconds  
before the change is applied.  
Multichannel Products  
To use the application on multiple channels, the application must be enabled and configured for each channel.  
To switch between channels, click on the tabs below the video image.  
To enable the application on a channel, switch to that channel and click Enable.  
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AXIS Q7411 Video Encoder  
AXIS Video Motion Detection  
It is recommended to only enable visual confirmation for one channel at a time. Make sure to disable visual confirmation before  
starting configuring another channel.  
Clicking Save will save changes on all channels.  
Include Area  
The include area is the area in which moving objects will be detected. Objects moving outside the include area will be ignored.  
The object will be detected also if only a part of the object is inside the include area.  
Note  
To modify the include area, Internet Explorer and AXIS Media Control (AMC) must be used.  
The default include area is a square that covers the whole image. Click on the  
icon to highlight the area.  
Use the mouse to reshape and resize the area so that it only covers the part of the image in which moving objects should be detected.  
The default square can be changed to a polygon with up to 20 points (corners).  
To add a new point, click on the include area border. Drag the point to the desired position.  
To remove a point, right-click on the point.  
To move a point, drag the point to the new position.  
To move the entire include area, place the mouse pointer inside the area. When the pointer becomes a cross, drag the  
area to the new position.  
To select the include area, click on the border.  
To reset the include area to its default size, click Reset.  
Exclude Area  
An exclude area is an area in which moving objects will be ignored. Use exclude areas if there are areas inside the include area  
that trigger a lot of unwanted detected objects. Up to 10 exclude areas can be used.  
Note  
To add and modify exclude areas, Internet Explorer and AXIS Media Control (AMC) must be used.  
To add an exclude area, click Add. The default exclude area is a rectangle placed in the center of the image. Use the mouse  
to move, reshape and resize the area so that it covers the desired part of the image. The default square can be changed to a  
polygon with up to 20 points (corners).  
To move the exclude area, place the mouse pointer inside the area. When the pointer becomes a cross, drag the area  
to the new position.  
To add a new point, click on the exclude area border. Drag the point to the desired position.  
To remove a point, right-click on the point.  
To move a point, drag the point to the new position.  
To select an exclude area, click on the border.  
To remove an exclude area, select the area and then click Remove.  
To highlight the exclude areas, click on the  
icon.  
Visual Confirmation  
Visual confirmation is used to validate that the settings are correct, that is, that all objects that should be detected are detected.  
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AXIS Q7411 Video Encoder  
AXIS Video Motion Detection  
Note  
To use visual confirmation, Internet Explorer and AXIS Media Control (AMC) must be used.  
When visual confirmation is enabled, all moving objects found by the application will be encircled and followed by polygons. A red  
polygon indicates that the object is found and is detected as a moving object. A green polygon indicates that the object is found but  
is ignored because it is not in the include area or because of one of the ignore filters.  
To enable visual confirmation:  
1. Select the Enable visual confirmation option.  
2. Click Save.  
Note  
• Visual confirmation is disabled after 15 minutes.  
• After modifying a setting, click Save to apply the change. The video stream will be restarted and it may take a few seconds  
before the change is applied.  
• Enabling visual confirmation may introduce video latency.  
Ignore Filters  
If AXIS Video Motion Detection 3 detects too many unwanted objects, start by modifying the include and exclude areas. If still too  
many objects are detected, use one or more of the ignore filters.  
Supported ignore filters:  
Swaying objects — Used to ignore objects that only move a short distance  
Short-lived objects — Used to ignore objects that only appear in the image for a short period of time  
Small objects — Used to ignore small objects  
Ignore filters are applied to all moving objects found by the application and should be configured with care to ensure that no  
important objects are ignored.  
Only use ignore filters if needed and use as few filters as possible. Enable and configure one filter at a time and use visual confirmation  
to verify the settings before enabling another filter. When configuring a filter, start with a small filter size, click Save and use visual  
confirmation to verify the settings. If required, increase the filter size in small steps until the number of unwanted objects is reduced.  
Swaying Object Ignore Filter  
The swaying object filter is used to avoid detecting objects that only move a short distance, for example moving trees, flags and their  
shadows. Use the filter if such objects cause a lot of false detections. If the swaying objects in the scene are large, for example large  
ponds or large trees, use exclude areas instead of the filter. The filter will be applied to all moving objects in scene and, if set to  
a value too large, important objects might not be detected.  
When the swaying object filter is enabled and the application finds a moving object, the object will not be reported as detected (red  
polygon in visual confirmation) until it has travelled a distance larger than the set filter size. The alarm sent by the application will be  
sent when the object is detected. If the alarm is used to start a recording, configure the pre-trigger time so that the recording also  
includes the time the object moved in the scene before being detected.  
To enable the filter:  
1. Select the Swaying objects option.  
2. Click on the  
icon to show the filter size in the image.  
3. Use the mouse to adjust the filter size. Start with a small size. Objects moving a distance shorter than the distance from  
the center of the cross to one of the arrowheads will be ignored. The filter can be moved to the location of a swaying  
object to make it easier to adjust the size. Note that the filter will be applied to all objects in the image, not only to the  
ones at the location where the filter is placed.  
36  
 
 
AXIS Q7411 Video Encoder  
AXIS Video Motion Detection  
4. Click Save to apply the filter.  
5. Use visual confirmation to verify the settings.  
6. If the result is not satisfactory, increase the filter size in small steps.  
The filter size can also be set by entering a value between 10 and 50 in the field. The value corresponds to the distance from the  
center of the cross to one of the arrowheads. The value 100 implies that an object must travel from its initial point to one third of the  
image width or height before being detected. The value 50 implies half that distance, that is, the object must travel a distance of  
one sixth of the image width or height before being detected.  
Short-Lived Object Ignore Filter  
The short-lived object filter is used to avoid detecting objects that only appear for a short period of time, such as light beams from a  
passing car and quickly moving shadows. Use the filter if such objects cause a lot of false detections.  
When the short-lived object filter is enabled and the application finds a moving object, the object will not be reported as detected  
(red polygon in visual confirmation) until the set time as passed. The alarm sent by the application will be sent when the object is  
detected. If the alarm is used to start a recording, configure the pre-trigger time so that the recording also includes the time the  
object moved in the scene before being detected.  
To enable the filter:  
1. Select the Short-lived objects option.  
2. Enter the number of seconds in the field. The number of seconds is the minimum time that must pass before the object is  
detected. Start with a small number.  
3. Click Save to apply the filter.  
4. Use visual confirmation to verify the settings.  
5. If the result is not satisfactory, increase the filter size in small steps.  
Small Object Ignore Filter  
The small object filter is used to avoid detecting objects that are too small. For example, if only moving cars should be detected, the  
small object filter can be used to avoid detecting people and animals.  
If using the small object filter, take into consideration that an object far from the camera appears smaller than an object close to the  
camera. If the filter is set to ignore objects the size of a person, people that are close to be camera can still be detected because  
they are larger than the filter size.  
To enable the filter:  
1. Select the Small objects option.  
2. Click on the  
icon to show the filter size in the image.  
3. Use the mouse to adjust the filter size. Start with a small size. Moving objects that fit inside the rectangle will be ignored.  
The filter displayed in the image can be moved to make it easier to compare the filter size with the size of objects  
in the image. Note that the filter will be applied to all objects in the image, also to objects that are not located at  
the position of the displayed filter.  
4. Click Save to apply the filter.  
5. Use visual confirmation to verify the settings.  
6. If the result is not satisfactory, increase the filter size in small steps.  
The filter size can also be set by entering the width and height in the fields. The width and height are the maximum width and  
maximum height of the objects to ignore and are measured in percent of the image width and height. Values between 5 and 100  
can be used.  
37  
 
AXIS Q7411 Video Encoder  
AXIS Video Motion Detection  
Using the Application in an Action Rule  
The following example shows how to configure the Axis product to record video when AXIS Video Motion Detection 3 detects motion.  
1. Insert an SD card in the Axis product, or go to Setup > System Options > Storage in the Axis product’s webpages and  
configure the product to use a network share.  
2. Optionally, go to Setup > Video & Audio > Stream Profiles and create a stream profile to use for recording.  
3. Go to Setup > Events > Action Rules and click Add to create a new action rule.  
4. From the Trigger drop-down list, select Applications and then select VMD 3.  
5. Configure other settings as required. For example, to only record video during certain time periods, select a Schedule.  
6. Under Actions, select Record Video from the Type drop-down list.  
7. Select the stream profile and storage device to use and configure the pre- and post-trigger times.  
8. Make sure that the rule is enabled and then click OK.  
Note  
To appear in the Trigger list, the application must be started and its status must be Idle or Running.  
38  
 
 
AXIS Q7411 Video Encoder  
Events  
Events  
The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product  
can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when  
the action is triggered is called an action rule.  
Convert Event Types to Action Rules  
If the Axis product is upgraded to firmware version 5.40 or later, it is recommended to convert Event Types to Action Rules. The  
legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera. The Event  
Types need to be converted to Action rules to become visible in the user interface.  
To convert Event Types to Action Rules go to Events > Action Rules and click Convert.  
NOTICE  
This is not recommended when using a VMS based on the old Event Management System.  
Set Up Action Rules  
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an  
email notification. If multiple conditions are defined, all of them must be met to trigger the action.  
For more information about available triggers and actions, see Triggers on page 40 and Actions on page 41.  
The following example describes how to set up an action rule to record video to a network share if there is movement in the  
camera’s field of view.  
Set up motion detection and add a network share:  
1. Go to Applications to start and configure AXIS Video Motion Detection 3. See AXIS Video Motion Detection.  
2. Go to System Options > Storage and set up the network share. See page 57.  
Set up the action rule:  
1. Go to Events > Action Rules and click Add.  
2. Select Enable rule and enter a descriptive name for the rule.  
3. Select Applications from the Trigger drop-down list and then select VMD3  
4. Optionally, select a Schedule and Additional conditions. See below.  
5. Under Actions, select Record Video from the Type drop-down list.  
6. Select a Stream profile and configure the Duration settings as described below.  
7. Select Network Share from the Storage drop-down list.  
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using  
additional conditions, all conditions must be met to trigger the action.  
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,  
during which the trigger should be ignored before the action rule can be activated again.  
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time  
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered  
again during the post-trigger time, the recording time will be extended with another post-trigger time period.  
For more information, see the online help  
.
39  
 
     
AXIS Q7411 Video Encoder  
Events  
Triggers  
Available action rule triggers and conditions include:  
Applications – Use installed applications to trigger the rule. See Applications on page 32.  
-
VMD3 – Trigger the rule when AXIS Video Motion Detection detects a moving object. See AXIS Video Motion  
Detection.  
Detectors  
-
Audio Detection – Trigger the rule when audio is detected. See Audio Detection on page 31.  
Tampering – Trigger the rule when tampering is detected. See Camera Tampering on page 31.  
-
Hardware  
-
-
Video Signal – Trigger the rule if video signal is lost.  
Network – Trigger the rule if network connection is lost or restored. This can for example be used to start  
recording to the SD card.  
-
Temperature – Trigger the rule if the temperature falls outside or inside the operating range of the product. This  
can for example be used to send maintenance notifications.  
Input Signal  
-
Digital Input Port – Trigger the rule when an I/O port receives a signal from a connected device. See I/O  
Ports on page 58.  
-
Manual Trigger – Trigger the rule using the Manual Trigger button in the Live View page. See Controls on  
the Live View Page on page 11. This can for example be used to validate actions during product installation  
and configuration.  
-
Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for  
example, be connected to buttons in the VMS user interface.  
PTZ  
Storage  
-
Available – Trigger the rule when the storage device is unmounted or removed. This can for example be used to  
send maintenance notifications.  
-
-
-
Disruption – Trigger the rule if storage problems are detected, for example if the storage device is unavailable,  
removed, full, locked or if other read or write problems occur. This can for example be used to send maintenance  
notifications.  
Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger  
can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to  
record to the storage device. Note that, this trigger can be used only for edge storage recording status.  
Full – Trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be  
overwritten to prevent the storage device from becoming full.  
-
System  
-
Locked – Trigger the rule if the storage device is locked (write protected).  
System Ready – Trigger the rule when the product has been started and all services are running. This can for  
example be used to send a notification when the product restarts.  
Time  
40  
 
 
AXIS Q7411 Video Encoder  
Events  
-
-
Recurrence – Trigger the rule periodically. See Set Up Recurrences on page 43. This can for example be used to  
upload an image every 5 minutes.  
Use Schedule – Trigger the rule according to the selected schedule. See Create Schedules on page 43.  
Actions  
Available actions include:  
Output Port – Activate an I/O port to control an external device.  
Overlay Text – Display an overlay text. See Use Overlay Text in an Action Rule on page 22.  
Play Audio Clip – See Audio Clips on page 24.  
PTZ Control  
-
-
Preset Position – Go to a preset position.  
Guard Tour – Start a guard tour. See Guard Tour on page 27.  
Record Video – Record video and audio to a selected storage. To record audio, use AAC audio encoding and make sure that  
audio is enabled in the selected stream profile.  
Send Images – Send images to a recipient.  
Send Notification – Send a notification message to a recipient.  
Send SNMP Trap – Send an SNMP trap message to the operator. Make sure that SNMP is enabled and configured  
under System Options > Network > SNMP.  
Send Video Clip – Send a video clip to a recipient.  
Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during  
product installation and configuration.  
Add Recipients  
The product can send media files and messages to notify users about events. Before the product can send media files or notification  
messages, you must define one ore more recipients. For information about available options, see Recipient Types on page 41.  
To add a recipient:  
1. Go to Events > Recipients and click Add.  
2. Enter a descriptive name.  
3. Select a recipient Type.  
4. Enter the information needed for the recipient type.  
5. Click Test to test the connection to the recipient.  
6. Click OK.  
Recipient Types  
The following recipients are available:  
41  
 
     
AXIS Q7411 Video Encoder  
Events  
Recipient  
Use with action  
Notes  
Email  
Send Images  
An email recipient can contain multiple email addresses.  
Send Notification  
Send Video Clip  
Send Images  
FTP  
Send Video Clip  
Send Images  
SFTP  
Encrypted file transfer using SSH File Transport Protocol  
(SFTP). SFTP is a more secure method than FTP but file  
transfer might be slower, especially for large files such as high  
resolution video.  
Send Video Clip  
Specify login information for the SFTP server and the server’s  
public key MD5 fingerprint (32 hexadecimal digits).  
The SFTP recipient supports SFTP servers using SSH-2 with  
RSA and DSA host key types. RSA is the preferred method. To  
use DSA, disable the RSA key on the SFTP server.  
HTTP  
Send Images  
Send Notification  
Send Video Clip  
Send Images  
HTTPS  
Encrypted file transfer using HyperText Transfer Protocol  
Secure (HTTPS).  
Send Notification  
Send Video Clip  
Specify login information for the HTTPS server and validate  
the server’s certificate. If there is a proxy between the Axis  
product and the HTTPS server, also specify the proxy settings.  
Network Share  
Send Images  
A network share can also be used as a storage device for  
recorded video. Go System Options > Storage to configure  
a network share before setting up a continuous recording or  
an action rule to record video. For more information about  
storage devices, see Storage on page 55.  
Send Video Clip  
TCP  
Send Notification  
Set Up Email Recipients  
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and  
authentication used by, for example, a corporate email server.  
Note  
Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from  
receiving scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked  
email accounts.  
To set up an email recipient using one of the listed providers:  
1. Go to Events > Recipients and click Add.  
2. Enter a Name and select Email from the Type list.  
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.  
4. Select the email provider from the Provider list.  
42  
 
AXIS Q7411 Video Encoder  
Events  
5. Enter the user ID and password for the email account.  
6. Click Test to send a test email.  
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as  
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server  
address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server  
certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates,  
see Certificates on page 49.  
Create Schedules  
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside  
office hours. Use one of the predefined schedules or create a new schedule as described below.  
To create a new schedule:  
1. Go to Events > Schedules and click Add.  
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.  
3. Click OK.  
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.  
Set Up Recurrences  
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.  
To set up a recurrence:  
1. Go to Events > Recurrences and click Add.  
2. Enter a descriptive name and recurrence pattern.  
3. Click OK.  
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then  
select the recurrence from the second drop-down list.  
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.  
43  
 
   
AXIS Q7411 Video Encoder  
Recordings  
Recordings  
The Axis product can be configured to record video continuously or according to an action rule:  
To start a continuous recording, see page 45.  
To set up action rules, see page 39.  
To access recordings, see Find Recordings on page 44.  
To play recordings, see Play Recording on page 44.  
To export a recording as a video clip, see Export Video Clip on page 45.  
To configure camera controlled storage, see Storage on page 55.  
Find Recordings  
Recordings stored on the SD card or network share can be accessed from the Recordings > List page. The page lists all recordings on  
the storage device and shows each recording’s start date and time, duration and the event that triggered the recording.  
Note  
The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is  
configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according  
to the product’s time zone. Date and time settings are configured under System Options > Date & Time, see Date & Time  
on page 49.  
To find a recording, follow these steps:  
1. Go to Recordings > List.  
2. To reduce the number of recordings displayed, select the desired options under Filter:  
Recording time — List recordings that started between the From and To times.  
Event — List recordings that were triggered by a specific event. Select continuous to list continuous recordings.  
Storage — List recordings from a specific storage device.  
Sort — Specify how recordings should be sorted in the list.  
Results — Specify the maximum number of recordings to display.  
3. To apply the filters, click the Filter button. Some filters may take a long time to complete.  
4. The recordings are displayed in the Recording list.  
To play a recording, select the recording and click Play. See also Play Recording on page 44.  
To view detailed information about a recording, select the recording and click Properties.  
To export a recording or a part of a recording as a video clip, select the recording and click Export. See also Export Video Clip on  
page 45.  
To remove a recording from the storage device, select the recording and click Remove.  
Play Recording  
Recordings on the SD card or network share can be played directly from the Axis product’s webpages.  
44  
 
     
AXIS Q7411 Video Encoder  
Recordings  
To play a recording, follow these steps:  
1. Go to Recordings > List.  
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to  
apply the filters. See also Find Recordings on page 44.  
3. Select the recording and click Play. The recording will be played in a new browser window.  
Export Video Clip  
Recordings on the SD card or network share can be exported as video clips. It is possible to export a complete recording or a  
part of a recording.  
Note  
The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File  
Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software  
To export a video clip, follow these steps:  
1. Go to Recordings > List.  
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to  
apply the filters. See also Find Recordings on page 44.  
3. Select the recording and click Export. The Export Recording dialog opens.  
4. By default, the complete recording is selected. To export a part of the recording, modify the start and stop times.  
5. Optionally, enter a file name for the recording.  
6. Click Export.  
Note  
Recordings can also be exported from the playback window.  
Continuous Recording  
The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage  
on page 55. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.  
If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a  
new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they  
are removed manually or through automatic removal of old recordings.  
To start a continuous recording, follow these steps:  
1. Go to Recordings > Continuous.  
2. Select Enabled.  
3. Select the type of storage device from the Storage list.  
4. Select a Stream profile to use for continuous recordings. To include audio in the recording, use AAC audio encoding and  
make sure that audio is enabled in the selected stream profile.  
5. Click Save to save and start the recording.  
45  
 
   
AXIS Q7411 Video Encoder  
Languages  
Languages  
Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected  
language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click  
the Upload Language button. Select the new language from the list and click Save.  
Note  
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to  
English.  
• Clicking the Restore button on the Maintenance page will not affect the language.  
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and  
later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case,  
upload an updated language file.  
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.  
46  
 
 
AXIS Q7411 Video Encoder  
System Options  
System Options  
Security  
Users  
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can  
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means  
that anybody may access the Live View page.  
The user list displays authorized users and user groups (access levels):  
Viewers have access to the Live View page  
Operators have access to all settings except:  
-
-
-
-
-
creating and modifying PTZ presets  
creating and modifying PTZ control settings  
creating and modifying privacy mask settings  
uploading applications and language files  
any of the settings included in the System Options  
Administrators have unrestricted access to all settings. The administrator can add, modify and remove other users.  
Note  
Note that when the option Encrypted & unencrypted is selected, the webserver will encrypt the password. This is the default  
option for a new unit or a unit reset to factory default settings.  
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are  
viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need  
to log in again and be configured to use this functionality.  
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.  
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.  
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be  
made before using the Axis product.  
ONVIF  
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants,  
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability  
between different vendor products, increased flexibility, reduced cost and future-proof systems.  
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication  
with the product. For more information see www.onvif.org  
IP Address Filter  
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are  
allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.  
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).  
47  
 
     
AXIS Q7411 Video Encoder  
System Options  
HTTPS  
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.  
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by  
HTTPS is considered adequate for most commercial exchanges.  
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.  
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage  
certificates. See Certificates on page 49.  
To enable HTTPS on the Axis product:  
1. Go to System Options > Security > HTTPS  
2. Select an HTTPS certificate from the list of installed certificates.  
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.  
4. Set the HTTPS Connection Policy for the different user groups.  
5. Click Save to enable the settings.  
To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol  
and http:// for the HTTP protocol.  
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.  
IEEE 802.1X  
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network  
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).  
To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication  
server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.  
In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS  
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).  
You need:  
a CA certificate to authenticate the authentication server.  
a CA-signed client certificate to authenticate the Axis product.  
To create and install certificates, go to System Options > Security > Certificates. See Certificates on page 49. Many CA certificates  
are preinstalled.  
To allow the product to access a network protected by IEEE 802.1X:  
1. Go to System Options > Security > IEEE 802.1X.  
2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.  
3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.  
4. Check the box to enable IEEE 802.1X and click Save.  
Note  
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP  
server. See Date & Time on page 49.  
48  
 
 
AXIS Q7411 Video Encoder  
System Options  
Certificates  
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network  
protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates  
can be used with the Axis product:  
Server/Client certificates - To authenticate the Axis product.  
CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is  
connected to an IEEE 802.1X protected network.  
Note  
Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled  
CA certificates that have been deleted will be reinstalled.  
A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited  
protection and can be used before a CA-issued certificate has been obtained.  
To install a self-signed certificate:  
1. Go to Setup > System Options > Security > Certificates.  
2. Click Create self-signed certificate and provide the requested information.  
To create and install a CA-signed certificate:  
1. Create a self-signed certificate as described above.  
2. Go to Setup > System Options > Security > Certificates.  
3. Click Create certificate signing request and provide the requested information.  
4. Copy the PEM-formatted request and send to the CA of your choice.  
5. When the signed certificate is returned, click Install certificate and upload the certificate.  
Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key. Select Certificate  
and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.  
The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed:  
1. Go to Setup > System Options > Security > Certificates.  
2. Click Install certificate and upload the certificate.  
Audio Support  
Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure  
audio settings, see Set Up Audio on page 23.  
Note  
Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.  
Date & Time  
The Axis product’s date and time settings are configured under System Options > Date & Time.  
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see  
below).  
To change the date and time settings, select the preferred Time mode under New Server Time:  
49  
 
   
AXIS Q7411 Video Encoder  
System Options  
Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and  
time are set once and will not be updated automatically.  
Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are  
updated continuously. For information on NTP settings, see NTP Configuration on page 52.  
If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 52.  
Set manually – Allows you to manually set date and time.  
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving  
time changes.  
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the  
predefined formats or see File Naming & Date/Time Formats in the online help  
for information on how to create custom date and  
time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.  
Network  
Basic TCP/IP Settings  
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version  
must always be enabled.  
IPv4 Address Configuration  
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are  
configured under System Options > Network > TCP/IP > Basic.  
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of  
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is  
then possible to access the Axis product by name (host name).  
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset  
the product to the factory default settings (see page 60) and then perform the installation again.  
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.  
IPv6 Address Configuration  
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.  
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.  
ARP/Ping  
The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 50.  
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP  
address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional  
two minutes.  
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.  
Pinging the product is still possible when the service is disabled.  
Assign IP Address Using ARP/Ping  
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.  
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AXIS Q7411 Video Encoder  
System Options  
1. Acquire a free static IP address on the same network segment as the computer.  
2. Locate the serial number (S/N) on the product label.  
3. Open a command prompt and enter the following commands:  
Linux/Unix syntax  
arp -s <IP address> <serial number> temp  
ping -s 408 <IP address>  
Linux/Unix example  
arp -s 192.168.0.125 00:40:8c:18:10:00 temp  
ping -s 408 192.168.0.125  
Windows syntax (this may require that you run the command prompt as an administrator)  
arp -s <IP address> <serial number>  
ping -l 408 -t <IP address>  
Windows example (this may require that you run the command prompt as an administrator)  
arp -s 192.168.0.125 00-40-8c-18-10-00  
ping -l 408 -t 192.168.0.125  
4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.  
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.  
6. Open a browser and type http://<IP address> in the Location/Address field.  
For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support  
Note  
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.  
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select  
Run as administrator.  
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.  
AXIS Video Hosting System (AVHS)  
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from  
The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service  
is enabled by default. To disable, clear the Enable AVHS box.  
One-click enabled - Press and hold the product’s control button (see Hardware Overview on page 7 ) for about 3 seconds to  
connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to  
the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect  
from the AVHS service.  
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will  
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the  
one-click installation.  
AXIS Internet Dynamic DNS Service  
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net  
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AXIS Q7411 Video Encoder  
System Options  
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under  
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently  
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.  
Note  
AXIS Internet Dynamic DNS Service requires IPv4.  
Advanced TCP/IP Settings  
DNS Configuration  
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System  
Options > Network > TCP/IP > Advanced.  
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.  
To make manual settings, select Use the following DNS server address and specify the following:  
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by  
semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the  
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.  
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is  
optional and will be used if the primary is unavailable.  
NTP Configuration  
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under  
System Options > Network > TCP/IP > Advanced.  
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.  
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.  
Host Name Configuration  
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS  
name. The host name is configured under System Options > Network > TCP/IP > Advanced.  
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.  
Select Use the host name to set the host name manually.  
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.  
For more information, see the online help  
.
Link-Local IPv4 Address  
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access  
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static  
or DHCP-supplied IP address at the same time.  
This function can be disabled under System Options > Network > TCP/IP > Advanced.  
HTTP  
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the  
default setting, which is 80, any port in the range 1024–65535 can be used.  
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AXIS Q7411 Video Encoder  
System Options  
HTTPS  
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to  
the default setting, which is 443, any port in the range 1024–65535 can be used.  
To enable HTTPS, go to System Options > Security > HTTPS. For more information, see HTTPS on page 48.  
NAT traversal (port mapping) for IPv4  
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding  
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased  
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).  
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side  
of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to  
the product.  
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.  
Note  
• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM  
.
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,  
Broadband router, Broadband sharing device, or a software such as a firewall.  
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM  
Note that UPnPTM must be enabled in the product (see System Options > Network > UPnP).  
.
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in  
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is  
found, the default router is selected.  
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter a port in the range 1024–65535. If the  
port field is empty or contains the default setting, which is 0, a port number is automatically selected when enabling NAT traversal.  
Note  
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not  
support UPnP and you need to manually configure port forwarding in the NAT router.  
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.  
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.  
FTP  
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled  
under System Options > Network > TCP/IP > Advanced.  
Note  
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.  
RTSP  
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be  
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.  
Note  
H.264 video streams will not be available if the RTSP server is disabled.  
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AXIS Q7411 Video Encoder  
System Options  
SOCKS  
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other  
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and  
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).  
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help  
.
QoS (Quality of Service)  
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network  
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.  
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the  
Axis product can mark different types of traffic.  
Note  
Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.  
SNMP  
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the  
group of devices and management station running SNMP. Community names are used to identify groups.  
AXIS Video MIB (Management Information Base) for video hardware can be used to monitor Axis-specific, hardware-related  
issues that may need administrative attention. For more information about AXIS Video MIB and to download MIB files, go to  
To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.  
Depending on the level of security required, select the version on SNMP to use.  
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable  
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.  
Note  
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.  
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status  
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that  
should receive the message.  
The following traps are available:  
Cold start  
Warm start  
Link up  
Authentication failed  
Note  
All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps.  
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.  
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 48. To enable SNMP v3, check the box and provide the initial user  
password.  
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AXIS Q7411 Video Encoder  
System Options  
Note  
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see  
UPnPTM  
The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating  
systems and clients that support this protocol.  
UPnPTM can be disabled under System Options > Network > UPnP  
RTP/H.264  
The RTP port range and multicast settings are configured under System Options > Network > RTP.  
The RTP port range defines the range of ports from which the video/audio ports are automatically selected. For multicast streams,  
only certain IP addresses and port numbers should be used.  
Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.  
Bonjour  
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating  
systems and clients that support this protocol.  
Bonjour can be disabled under System Options > Network > Bonjour.  
Storage  
SD Card  
NOTICE  
To prevent data corruption, the SD card should be unmounted before removal.  
Note  
For SD card recommendations see www.axis.com  
The Axis product supports microSD/microSDHC/microSDXC cards.  
The following SD card file systems are supported:  
ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access  
data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.  
vFAT — supported by most operating systems for personal computers.  
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.  
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only  
available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.  
To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings  
older than and select the number of days or weeks.  
To stop writing to the card and protect recordings from being removed, select Lock under General Settings.  
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AXIS Q7411 Video Encoder  
System Options  
Mount and Unmount SD Card  
NOTICE  
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.  
The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual  
mount is only required if the card has been unmounted and not ejected and re-inserted.  
To unmount the SD card:  
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
2. Click SD Card.  
3. Click Unmount.  
4. The card can now be removed.  
Format SD Card  
NOTICE  
Formatting the SD card will remove all data and recordings stored on the card.  
The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and  
an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the  
card will automatically be formatted to ext4.  
Important  
If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted  
into the Axis product.  
To enable automatic formatting, follow these steps:  
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
2. Click SD Card.  
3. Under General Settings, select Autoformat to.  
4. Click OK to save settings.  
An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the  
SD card, follow these steps:  
1. Insert the SD card in the SD card slot.  
2. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
3. Click SD Card.  
4. Click Format and select the desired file system.  
5. Click OK to start formatting the card.  
Encrypt SD Card Data  
To prevent unauthorized individuals and systems to access recorded video, the SD card content can be encrypted. Encryption can only  
be enabled when the card is unmounted. After enabling encryption, the SD card must be formatted so that no unencrypted data  
remain on the card. The card must also be mounted before it can be used.  
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AXIS Q7411 Video Encoder  
System Options  
Note  
If autoformat is enabled, the card will be formatted and mounted automatically when encryption is enabled. The format and  
mount steps below should then be skipped.  
To encrypt the SD card content:  
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
2. Click SD Card to open Storage Management.  
3. If the SD card is mounted, click Unmount to unmount the card.  
4. Click Encrypt.  
5. Select Enable SD card encryption and enter a passphrase.  
6. Back in Storage Management, click Format to format the SD card.  
7. Click Mount to mount the SD card.  
It is possible to change the passphrase without reformatting the card. Open Storage Management, click Encrypt and enter the old  
and new passphrases. The passphrase can only be changed when the card is mounted. Ongoing recordings will not be affected if  
the passphrase is changed.  
To disable encryption, unmount the SD card and follow the steps above but clear the Enable SD card encryption option. The card  
must be formatted and mounted when encryption has been disabled.  
Network Share  
Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for  
recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to  
Note  
For NAS recommendations see www.axis.com  
To add a network share:  
1. Go to System Options > Storage.  
2. Click Network Share.  
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.  
4. Enter the name of the share in the Share field. Sub folders cannot be used.  
5. If required, select The share requires login and enter the user name and password.  
6. Click Connect.  
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.  
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings  
older than and select the number of days or weeks.  
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.  
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AXIS Q7411 Video Encoder  
System Options  
Ports & Devices  
I/O Ports  
The Axis product provides four configurable input and output ports for connection of external devices. For information about  
how to connect external devices, see Connectors on page 67.  
To configure the I/O ports, go to System Options > Ports & Devices > I/O Ports. Each port can function as input or output:  
Input as Open circuit – The input becomes active when the circuit is grounded by, for example, a REX device. It remains  
inactive as long as its normal state equals its current status.  
Input as Grounded circuit – The input becomes active when the circuit is opened by for example a monitor.  
Output as Open circuit – The output port is in a non-conductive state when its current status is open circuit. The current  
status of an output port can be changed by, for example, an action rule.  
Output as Grounded circuit – The output port is in a conductive state when its current status is grounded circuit.  
COM Port  
The Axis product has one RS-485/RS-422 serial port. The port supports the following modes:  
Generic HTTP allows the Axis product to receive data and send commands via HTTP.  
Pan Tilt Zoom is used to control a PTZ device. The PTZ device requires a driver. See Install PTZ Driver for more information.  
Generic TCP/IP allows the Axis product to receive data and send commands via TCP/IP.  
Select the desired Port Type from the drop-down list. For more information, see the online help  
.
Port Status  
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.  
Maintenance  
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.  
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current  
settings.  
Note  
A restart clears all entries in the Server Report.  
Click Restore to reset most settings to the factory default values. The following settings are not affected:  
the boot protocol (DHCP or static)  
the static IP address  
the default router  
the subnet mask  
the system time  
the IEEE 802.1X settings  
uploaded applications are kept but must be restarted  
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AXIS Q7411 Video Encoder  
System Options  
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The  
Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 60.  
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.  
This can be useful for identifying the product among other products installed in the same location.  
For information about firmware upgrade, see Upgrade the Firmware on page 61.  
Support  
Support Overview  
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,  
should you require technical assistance.  
See also Troubleshooting on page 61.  
System Overview  
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that  
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log  
items. Many of the captions are links to the proper Setup page.  
Logs & Reports  
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If  
contacting Axis Support, please provide a valid Server Report with your query.  
System Log - Provides information about system events.  
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the  
product (see below).  
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included  
in the Server Report.  
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report  
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live  
View. The server report .zip file should always be included when contacting support.  
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or  
when contacting Axis Support.  
Connection List - Lists all clients that are currently accessing media streams.  
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.  
Advanced  
Scripting  
Scripting allows experienced users to customize and use their own scripts.  
NOTICE  
Improper use may cause unexpected behavior and loss of contact with the Axis product.  
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide  
assistance for problems with customized scripts.  
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AXIS Q7411 Video Encoder  
System Options  
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its  
factory default settings, see page 60.  
For more information, see www.axis.com/developer  
File Upload  
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go  
to System Options > Advanced > File Upload.  
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the  
selected user group (viewer, operator or administrator) for the uploaded file.  
Plain Config  
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from  
this page.  
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance.  
Reset to Factory Default Settings  
Important  
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP  
address, to the factory default values.  
Note  
The installation and management software tools are available from the support pages on www.axis.com/techsup  
To reset the product to the factory default settings:  
1. Disconnect power from the product.  
2. Press and hold the control button and reconnect power. See Hardware Overview on page 7 .  
3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.  
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset  
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90  
5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream.  
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.  
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AXIS Q7411 Video Encoder  
Troubleshooting  
Troubleshooting  
Check the Firmware  
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem  
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The  
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.  
Upgrade the Firmware  
Important  
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.  
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the  
new firmware) although this is not guaranteed by Axis Communications AB.  
Note  
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the  
upgrade, always wait 10 minutes even if you suspect the upgrade has failed.  
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality  
available. Always read the upgrade instructions and release notes available with each new release before upgrading  
the firmware.  
To upgrade the product’s firmware:  
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website  
2. Go to Setup > System Options > Maintenance in the product’s webpages.  
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.  
4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.  
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.  
Emergency Recovery Procedure  
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status  
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.  
1. In UNIX/Linux, type the following from the command line:  
arp -s <IP address> <serial number> temp  
ping -l 408 <IP address>  
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as  
an administrator):  
arp -s <IP address> <serial number>  
ping -l 408 -t <IP address>  
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.  
3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade  
file to use. Then click Load to restart the upgrade process.  
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the  
Status indicator.  
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AXIS Q7411 Video Encoder  
Troubleshooting  
5. Reinstall the product, referring to the Installation Guide.  
Symptoms, Possible Causes and Remedial Actions  
Problems setting the IP address  
Try the installation again. The IP address must be set within two minutes after power has been  
applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address  
Using ARP/Ping on page 50.  
When using ARP/Ping  
The product is located on a  
different subnet  
If the IP address intended for the product and the IP address of the computer used to access the  
product are located on different subnets, you will not be able to set the IP address. Contact your  
network administrator to obtain an IP address.  
The IP address is being used  
by another device  
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS  
window, type ping and the IP address of the product):  
• If you receive: Reply from <IP address>: bytes=32; time=10...  
this means that the IP address may already be in use by another device on the network.  
Obtain a new IP address from the network administrator and reinstall the product.  
• If you receive: Request timed out, this means that the IP address is available  
for use with the Axis product. Check all cabling and reinstall the product.  
Possible IP address conflict  
with another device on the  
same subnet.  
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.  
This means that if the same default static IP address is also used by another device, there may  
be problems accessing the product.  
The product cannot be accessed from a browser  
Cannot log in  
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting  
to log in. You may need to manually type http or https in the browser’s address field.  
If the password for the user root is lost, the product must be reset to the factory default settings.  
The IP address has been  
changed by DHCP  
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has  
been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the  
network. Identify the product using its model or serial number, or by the DNS name (if the name  
has been configured).  
If required, a static IP address can be assigned manually. For instructions, see the document Assign  
an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.  
Certificate error when using For authentication to work properly, the date and time settings in the Axis product should be  
IEEE 802.1X  
synchronized with an NTP server. See Date & Time on page 49.  
The product is accessible locally but not externally  
Router configuration  
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal  
feature which will attempt to automatically configure the router to allow access to the Axis  
product, see NAT traversal (port mapping) for IPv4 on page 53. The router must support UPnPTM  
.
Firewall protection  
Check the Internet firewall with your network administrator.  
Default routers required  
Check if you need to configure the router settings from System Options > Network > TCP/IP >  
Basic.  
62  
 
 
AXIS Q7411 Video Encoder  
Troubleshooting  
Problems with streaming H.264  
Problems with AXIS Media  
Control (Internet Explorer  
only)  
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX  
controls. Also, make sure that AXIS Media Control is installed on your computer.  
No H.264 displayed in the  
client  
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC  
Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.  
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.  
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.  
Multicast H.264 only  
accessible by local clients  
Check if your router supports multicasting, or if the router settings between the client and the  
product need to be configured. The TTL (Time To Live) value may need to be increased.  
No multicast H.264  
displayed in the client  
Check with your network administrator that the multicast addresses used by the Axis product  
are valid for your network.  
Check with your network administrator to see if there is a firewall preventing viewing.  
Poor rendering of H.264  
images  
Ensure that your graphics card is using the latest driver. The latest drivers can usually be  
downloaded from the manufacturer’s website.  
Color saturation is different Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more  
in H.264 and Motion JPEG  
information.  
Lower frame rate than  
expected  
See Performance Considerations on page 69.  
Reduce the number of applications running on the client computer.  
Limit the number of simultaneous viewers.  
Check with the network administrator that there is enough bandwidth available.  
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only  
key frames.  
Lower the image resolution.  
Status and Network indicator LEDs are flashing red rapidly  
Hardware failure  
Contact your Axis reseller.  
Product does not start up  
Product does not start up  
If the product does not start up keep the network cable connected and re-insert the power cable  
to the midspan.  
Video and image problems, general  
Image unsatisfactory  
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and  
Setup > Video & Audio > Camera Settings.  
63  
 
AXIS Q7411 Video Encoder  
Troubleshooting  
No audio  
Incorrect setup  
Check the sound card in the computer. Ensure that mute is not selected and that the volume  
settings are correct.  
Check that Enable audio support is selected under Setup > System Options > Security > Audio  
Support.  
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio  
Settings.  
Poor audio quality  
Stuttering  
Reduce the number of listeners and viewers. Decrease image resolution and compression.  
Unsynchronized audio and  
video using H.264  
Synchronize the product’s date and time settings with an NTP server. Go to Setup > System  
Options > Date & Time.  
Distorted audio  
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio  
Settings.  
Feedback loops  
Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or  
use half-duplex mode instead.  
Storage and disk management problems  
Storage disruption  
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other  
read or write problems occur. To identify the source of the problem, check the System Log under  
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to  
re-mount the storage device.  
For information on how to set up a storage disruption alarm, see Events on page 39.  
Video cannot be recorded  
Check that the SD card is not write protected (that is, read only).  
SD card cannot be mounted Reformat the SD card and then click Mount.  
NOTICE  
Formatting the card will remove all content, including all recordings, from the SD card.  
64  
 
AXIS Q7411 Video Encoder  
Technical Specifications  
Technical Specifications  
Item  
Specifications  
Function/group  
Video Encoder  
Model  
AXIS Q7411  
Pan/Tilt/Zoom  
Wide range of analog PTZ cameras supported (drivers available for download at  
Compatible with Coaxitron® by Pelco  
100 presets/camera, guard tour, PTZ control queue  
Supports Windows compatible joysticks  
Video  
Video  
compression  
H.264 (MPEG-4 Part 10/AVC) Baseline and Main Profiles  
Motion JPEG  
176x120 to 720x576  
Resolutions  
Frame rate  
60/50 fps (NTSC/PAL) in all resolutions  
Video streaming  
Multiple streams in H.264 and Motion JPEG  
H.264 and Motion JPEG: 1 stream in resolution and frame rate as specified above. More  
streams if identical or limited in frame rate or resolution  
Controllable frame rate and bandwidth  
VBR/MBR H.264  
Image settings  
Compression, color, brightness, contrast,  
Rotation: 90°, 180°, 270°  
Aspect ratio correction  
Mirroring of images  
Text and image overlay  
Privacy mask  
Enhanced deinterlace filter  
Video termination  
Anti-aliasing  
Temporal noise filtering  
Audio  
Audio streaming  
Two-way, full duplex and half duplex  
Audio  
compression  
In:  
AAC-LC 8 or 16 kHz 8-64 kbit/s  
G.711 µ-law PCM 8 kHz 64 kbit/s  
G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s  
Out:  
G.711 µ-law PCM 8 kHz 64 kbit/s  
µ-law PCM 16 kHz 128 kbit/s  
G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s  
Audio  
input/output  
External microphone or line input and line output.  
Network  
Security  
Password protection, IP address filtering, HTTPS1 encryption, IEEE 802.1X1 network access  
control, Digest authentication, User access log, Centralized Certificate Management  
IPv4/v6, HTTP, HTTPS1, SSL/TLS1, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjour,  
UPnPTM, SNMP v1/v2c/v3 (MIB-II), DNS, DynDNS, NTP, RTSP, RTP, SFTP, TCP, UDP, IGMP,  
RTCP, ICMP, DHCP, ARP, SOCKS, SSH  
Supported  
protocols  
65  
 
   
AXIS Q7411 Video Encoder  
Technical Specifications  
Item  
Specifications  
Function/group  
System  
Integration  
Application  
Programming  
Interface  
Open API for software integration, including VAPIX® and AXIS Camera Application  
Platform; specifications at www.axis.com  
AXIS Video Hosting System (AVHS) with One-Click Connection  
ONVIF Profile S, specification at www.onvif.org  
Analytics  
Video motion detection  
Active tampering alarm  
Support for AXIS Camera Application Platform enabling installation of third-party  
applications, see www.axis.com/acap  
Event triggers  
Event actions  
Analytics  
External inputs  
Video loss  
Audio detection  
File upload: FTP, SFTP, HTTP, HTTPS network share and email  
Notification: email, HTTP, HTTPS and TCP and SNMP trap  
PTZ preset  
External output activation  
Play audio clip  
Video and audio recording ot edge storage  
Pre- and post-alarm video buffering  
Status LED  
Data streaming  
Casing  
Event data  
General  
Cast aluminum  
Memory  
256 MB RAM, 128 MB Flash  
Battery backed-up real-time clock  
Power  
8–28 V DC, max 5.3 W  
Power over Ethernet IEEE 802.3af Class 2  
Connectors  
Analog composite video BNC input  
RJ45 10BASE-T/100BASE-TX PoE  
Terminal block for four configurable external inputs/outputs  
Terminal block for RS485/422 (full duplex)  
3.5 mm jack for microphone or line input (mono)  
3.5 mm jack for audio output (mono)  
Edge storage  
Support for microSD/microSDHC/microSDXC card  
Support for recording to dedicated network-attached storage (NAS)  
For SD card and NAS recommendations see www.axis.com  
Operating  
conditions  
0 to 60 °C (0 to 50 °C with included power supply) (32 to 140 °F, 32 to 122 °F with  
included power supply)  
Humidity 10–85% RH (non-condensing)  
Storage  
conditions  
–40 °C to 65°C (–40 °F to 149 °F)  
Approvals  
EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 55024, EN 61000-6-1,  
EN 61000-6-2, FCC Part 15 Subpart B ITE Class B, ICES-003 Class B, VCCI Class B ITE,  
C-tick AS/NZS CISPR 22  
KN 22, KN 24 KCC Class B, IEC/EN/UL 60950-1, EN 50121–4  
37 x 109 x 172 mm  
520 g (1.1 lb)  
Dimensions  
Weight  
Included  
accessories  
Installation Guide, Windows decoder 1-user license  
Power supply, mounting and connector kits  
66  
 
AXIS Q7411 Video Encoder  
Technical Specifications  
Item  
Specifications  
Function/group  
Optional  
accessories  
AXIS T8006 PS12 (enables operation at 60 °C)  
Video  
management  
software  
AXIS Camera Companion, AXIS Camera Station, Video management software from Axis’  
Application Development Partners available on www.axis.com/techsup/software  
Languages  
German, French, Spanish, Italian, Russian, Simplified Chinese, Japanese, Korean,  
Portuguese  
Warranty  
Axis 3-year warranty and AXIS Extended Warranty option, see www.axis.com/warranty  
1. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (www.openssl.org), and cryptographic  
software written by Eric Young ([email protected]).  
Connectors  
I/O Connector  
6-pin configurable terminal block  
For an example diagram, see Connection Diagrams on page 68.  
Function  
0 V DC (-)  
DC output  
Pin  
Notes  
Specifications  
1
0 V DC  
2
Can be used to power auxiliary equipment.  
Note: This pin can only be used as power out.  
3.3 V DC  
Max load = 250 mA  
3–6  
Configurable  
(Input or Output)  
Digital input – Connect to pin 1 to activate, or leave floating 0 to max 40 V DC  
(unconnected) to deactivate.  
Digital output – Connected to pin 1 when activated, floating 0 to max 40 V DC, open drain,  
(unconnected) when deactivated. If used with an inductive  
load, e.g. a relay, a diode must be connected in parallel with  
the load, for protection against voltage transients.  
100 mA  
Power Connector  
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant  
limited power source (LPS) with either a rated output power limited to 100 W or a rated output  
current limited to 5 A.  
Audio Connector  
3.5 mm audio connectors  
(stereo)  
67  
 
 
AXIS Q7411 Video Encoder  
Technical Specifications  
1 Tip  
2 Ring  
3 Sleeve  
Ground  
Ground  
Audio Input  
Microphone/Line in  
Line out (mono)  
Audio Output  
RS485/422 Connector  
Two 2-pin terminal blocks for RS485/RS422 serial interface. The serial  
port can be configured to support:  
• Two-wire RS485 half duplex  
• Four-wire RS485 full duplex  
• Two-wire RS422 simplex  
• Four-wire RS422 full duplex point to point communication  
Function  
Pin  
1
Notes  
RS485/RS422 RX/TX A  
RS485/RS422 RX/TX B  
RS485/RS422 TX A  
RS485/RS422 TX B  
(RX) For full duplex RS485/RS422  
(RX/TX) For half duplex RS485  
2
3
(TX) For full duplex RS485/RS422  
4
Connection Diagrams  
I/O Connector  
1
3
2
A
B
D
G
S
1
2
3
A
B
0 V DC (-)  
DC output 12 V, max 50 mA  
Example: push button  
I/O configured as input  
I/O configured as output  
68  
 
 
AXIS Q7411 Video Encoder  
Technical Specifications  
Performance Considerations  
When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors  
affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the  
CPU reaches its maximum, this will also affect the frame rate.  
The following factors are among the most important to consider:  
High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.  
Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.  
Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and  
bandwidth.  
Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.  
Heavy usage of event settings affect the product’s CPU load. Frame rate affected.  
Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.  
Heavy network utilization due to poor infrastructure. Bandwidth affected.  
Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.  
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and  
the general performance.  
69  
 
 

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